How and when can I return or exchange an item?

You can return or exchange an item purchased on our website or in our office from Monday to Friday from 8.30 to 17.00 in our office at: 17-I Kurenivskyi Lane, Kyiv
If you purchased an item from our representatives, contact directly the seller from whom you purchased it in order to return or exchange your item.

To make a return, you must have a passport with you. We will return you the money for the item on the day of return, or, in case of absence of money in the cash register, within two days.

If you live not in Kyiv, you will be able to return your item in the same way as you received it. For example, through Nova Poshta.

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